Popular Questions
Is e-mail included?
We do NOT host email. However, we can help you get email at your .gov domain name. In other words, we can help you sign up for email that is hosted at Zoho, Microsoft, or Google. You are responsible for the monthly subscription fees for whichever plans you choose from those providers.
Are there any limits?
Not on your content: you can have as many notices, events, meetings or alerts as you want! The only real limit is that we control the template and design, but that is in your best interest.
Can we see how your program works before we buy it?
While we do not offer demo accounts, we can schedule a walk-through with you. This 45-minute Zoom meeting will focus on showing you the platform and answering your specific questions. Use our contact form to request your walk-through.
We are sending out an RFP for our website project. Can we send it to you?
Absolutely! You will see that the pricing is going to be identical to what you will find on the transparent pricing page, but we would love to enter the bidding process with you. Use our contact form and attach your RFP.
What type of payments do you accept?
For annual payments and one-time fees, either a check or bank transfer is acceptable. For the optional monthly services automatic bank transfer is required.
Development & Design
How long does site development take?
Most sites are built out in 30-90 days, which we know sounds like a lot, but most times you will need that long to gather all of the content you want on the site and also get feedback from your people.
Who does the site design?
The Civally team will create the look of your site and make sure that it meets all accessibility guidelines. You will have input and we will need you to send us photos, files, text, etc to use during the site creation. Our liaison will work with you to manage the process.
Domains
Is a .gov domain required?
Absolutely! The United States government has requested that all government agencies use the .gov domain to help reduce online fraud. The process is simple, and we walk you through it. Best of all, this domain costs you nothing.
For more details on the benefits of .gov domains visit this PDF.
If you are moving to .GOV domain from a non-.gov domain, we strongly recommend that you maintain the registration for your current domain name. Allowing the name to expire would let malicious actors easily impersonate you.
Do you host domains?
We help you get a free .gov domain and host that for you with your annual subscription. We will manage the DNS records for your .gov domain at no additional cost. If you would like us to manage registration and DNS for additional domains (.net, .com or .org) there is an additional fee. Check out the Transparent Pricing page for current rates.
If you are moving to .GOV domain from a non-.gov domain, we strongly recommend that you maintain the registration for your current domain name. Allowing the name to expire would let malicious actors easily impersonate you.
Do I pay for my domain name?
We will help you acquire a .gov domain name which is FREE for you. We will host the DNS for that domain at no additional charge.
All other domains (.org, .net, .com) may be managed by Civally. See the “Optional Services” section.
Maintenance
Do we pay for Civally updates?
While you may choose to have us update your site by signing up for our “Fully Managed” service, we would rather you put that money back into your town and update your site yourself. We provide the training you need and we’ve made it super simple for most updates. Should you ever need us to step in and update things for you for a short time you can contact us for pricing.
Do I need to install any software?
Civally is hosted in the cloud, so all you need is internet access and your favorite browser: Edge, Chrome, Firefox or Safari.
Are there any extra fees for software upgrades or security fixes?
Never. Your annual subscription includes all software upgrades and security. Additionally, when a new feature is added, everyone is granted access to it.
Do I need to pay extra for support?
Never. All support and training is included in the annual subscription.
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